Hello,
I transferred services to a new location today after moving and the tech came out this afternoon and set everything up. I just recieved an email with a summary of my services and it is so extremelly incorrect from what i was told.
The following is incorrect:
1. additional outlet fees for $9.95 each. I previously had 2 additional outlets with the HD digital adaptor for $2.99 each. When the tech came he said that he had a newer version of the box that we would give us instead. I therefor expected them both to be $2.99 each.
2.Package,service and equipment fees of $89.89. When i had called and setup the transfer, i was told that the installation would be discounted to a flat fee of $39.99 and that this would be the only installation fees. There should be notes of this. (Incidentally when i signed up for comcast at my previous address, installation was free)
3. $259.95 in charges for a combination of video, internet, wirelss, and outlet fees. I don't even know where to start with this one, especially since i own the modem and router so how could there possibly be a wireless set up fee.
I would like all of the above rectfied immeadiatley.